Update policy

Last Updated August 11, 2025

Introduction

At Every8.Cloud , updates are an essential part of keeping your account secure, reliable, and compatible with modern technology. This policy explains how we manage updates, what clients can expect, and the shared responsibilities involved.

Why Updates Matter

Software technology changes quickly. Updates allow us to:

  • Improve performance and stability,
  • Fix issues and apply security patches,
  • Ensure compatibility with web browsers, mobile platforms, and third-party integrations,
  • Keep your account aligned with our cloud infrastructure.

Without updates, an account may eventually become outdated to the point where it can no longer be supported.

How Updates Work

We release updates to all client accounts on a regular basis. Most updates are seamless, but in rare cases an update may temporarily affect some functionality. This is a normal and expected part of the process. If it happens, our team will address the issue as quickly as possible.

We also guarantee all features within a major version of the software. This means that if you are running the current major version, all its features will remain supported and maintained. New features, improvements, and certain fixes may be introduced in future major versions.

If you need more information about the version schedule and what it means for your account, please contact us.

Recommended Schedule

We strongly recommend updating your account at least once every three (3) months.

By following this schedule, you can be confident that:

  • Any issues will be resolved promptly and at no extra cost,
  • Your system remains secure and fully supported,
  • You benefit from the latest features and improvements.

Refusing or Delaying Updates

As a client, you have the right to refuse or postpone updates. However, please note:

If your account has not been updated for an extended period, bringing it up to date may require significantly more effort. In such cases, additional fees may apply.

After a certain time, outdated accounts may no longer be compatible with our infrastructure. In those situations, we may be unable to provide free updates or guarantee continued support.

Shared Responsibility

Keeping accounts up to date is a shared responsibility:

  • Every8.Cloud ensures that updates are available regularly and that any issues caused by updates are resolved.
  • Clients are responsible for allowing updates within a reasonable timeframe to keep their accounts functional, secure, and supported.

In Summary

Updates are a normal and necessary part of running a cloud platform. They keep your account safe, efficient, and ready for the future. While you may choose to delay updates, doing so may result in extra costs or loss of support. By working together to keep your account current, we ensure the best possible experience for your business.

Please contact us for detailed information on this matter.